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By using this website, you are agreeing to accept this disclaimer, including terms and conditions of use.

Content available on this website is for information only and Soteria Safe Sleeping Advice will, in no way, accept liability for any loss or damage, no matter how it was caused, to any person or entity or responsibility for information or advice contained in it or in other websites linked to it.

While every care is taken to ensure accuracy and currency of information provided, Soteria Safe Sleeping Advice accepts no responsibility for reliance upon information within this website; therefore, information on this website is not intended to be, nor is it, medical advice on the management or care of an infant or young child. We strongly recommend seeking professional specific to your circumstances.  

All information is subject to change without notice.



© Soteria Safe Sleeping Advice (2019) 

Except as permitted by the copyright law applicable to you, you may not reproduce or communicate any of the content on this website, including files downloadable from this website, without the permission of the copyright owner.

The Australian Copyright Act allows certain uses of content from the internet without the copyright owner's permission. This includes uses by educational institutions and by Commonwealth and State governments, provided fair compensation is paid. 

For more information, see and

The owners of copyright in the content on this website may receive compensation for the use of their content by educational institutions and governments, including from licensing schemes managed by Copyright Agency.

We may change these terms of use from time to time. Check before re-using any content from this website.

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Privacy Policy

Privacy Policy

Our privacy commitment

Soteria Safe Sleeping Advice (ABN 55 138 038 295) ("we", "us" and "our") will endeavour to handle your personal information in accordance with our Privacy Policy and the Australian Privacy Principles.

This Privacy Policy summarises how we handle your personal information. We may revise this Privacy Policy from time to time by updating this page. The revised Privacy Policy will take effect when it is posted on our website.


What is personal information?

Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable:

* whether the information or opinion is true or not; and

* whether the information or opinion is recorded in a material form or not.

The types of personal information we collect may include your name, date of birth, gender, contact information, credit/debit card information, health information and other information about your history with, or relationship to Soteria Safe Sleeping Advice.


Whose personal information do we collect?

We collect personal information from people who are connected to our operations and activities - including employees, donors, research study participants, recipients of our services, participants in advocacy campaigns or health promotion projects, health professionals, suppliers, volunteers and service providers.

How do we collect your personal information?

Where possible, we will collect your personal information directly from you. This may be in person (for example, where you purchase a service, product or attend an event), on the telephone (for example, if you contact us), or online (for example, if you sign up for an event online).

We may also obtain personal information from third parties such as contractors, list vendors, health professionals, employers, social and community workers. If we collect personal information about you from a third party and it is unclear that you have consented to the disclosure of your personal information to us, we will take reasonable steps to contact you and ensure that you are aware of the circumstances surrounding the collection and purposes for which we collected your personal information.

Our services are not directed to persons under 18 and we do not knowingly collect Personal Data from anyone under 18. If we become aware that a child under 18 has provided us with Personal Data, we will delete that information as quickly as possible. If you are the parent or guardian of a child and you believe they have provided us with Personal Data without your consent, then please contact us.

Any information you choose to make publicly available, such as blog comments and testimonials on our website, will be available for others to see. If you subsequently remove this information, copies may remain viewable in cached and archived pages on other websites or if others have copied or saved the information.


Why do we collect your personal information?

We may collect your personal information for a number of purposes, including:

* Marketing: to communicate with you about products, services, campaigns, causes and events

* Services: to provide you with information and training services, and to evaluate and report on these services

* Research: to social / behavioural research in relation to safe sleeping practices and/or our service provision

* Health promotion: to provide you with information about risk factors and to seek your support for campaigns

* Volunteering and other support: to enable you to assist us with volunteering, advocacy and other activities where we seek the community's assistance

* Other issues: communicating with you in relation to our operations, activities and objectives, to verify your identity, to improve and evaluate our programs and services and to comply with relevant laws.


Where we collect your personal information for a specific purpose not outlined above, we will provide you with a collection notice which explains the primary purpose and any related secondary purposes for which we are collecting your personal information.

Health information and other sensitive information

As part of administering our services, we may collect health information and other sensitive information. For example, we may collect medical history information from you, as it relates to research. Sensitive information includes the following type of information: racial or ethnic origin; political opinions; membership of a political association; religious beliefs or associations; philosophical beliefs; memberships; sexual orientation; genetic information; biometric information; biometric templates. We will limit the collection of sensitive information to the minimum amount required to perform our services.


What happens if you don't provide all this information?

If you do not provide some or all of the personal information requested, we may not be able to offer you services or provide you with information about our training, events, programs and projects.

Using a pseudonym or engaging with us anonymously

Where practicable, you will be given the opportunity to engage with us on an anonymous basis or using a pseudonym.


Website usage information and cookies

When you access our website, we may use software embedded in our website (such as Javascript) and we may place small data files (or cookies) on your computer or other device to collect information about which pages you view and how you reach them, what you do when you visit a page, the length of time you remain on the page, and how we perform in providing content to you.

A cookie does not identify individual's personally, but it does identify computers. You can set your browser to notify you when you receive a cookie, and this will provide you with an opportunity to either accept or reject it in each instance.

We may gather your IP address as part of our business activities and to assist with any operational difficulties or support issues with our services. This information does not identify you personally.


Opting out of direct marketing communications

Where we use your personal information to send you marketing and promotional information by post, email or telephone, we will provide you with an opportunity to opt-out of receiving such information. By electing not to opt-out, we will assume we have your implied consent to receive similar information and communications in the future. We will always ensure that our opt-out notices are clear, conspicuous and easy to take up.

If you do not wish to receive direct marketing communications from us, please contact us at 3/30 Churchill Street, GLENROY VIC 3046, Tel: + 61 3 9304 3340 and email:


To whom does Soteria Safe Sleeping Advice disclose your personal information?

We may need to disclose your personal information to others in order to carry out our activities. This may include, but not be limited to:

* External support services: to health care professionals, lawyers, other professionals, counsellors, funders, financiers, co-ordinators, volunteers, service providers, agencies and not-for-profits that provide support services.

* Researchers to conduct research studies related to the provision of services or in general social / behavioural studies around safe sleeping practices.

* Third parties for marketing purposes: we may provide your contact details to other like-minded organisations to contact you with information that may be of interest to you. From time to time, we may participate in data collectives where we share your personal information (other than sensitive information) with other organisations.

* Contractors and service providers who perform services on our behalf, such as mailing houses, printers, information technology services providers (including offshore cloud computing service providers), database contractors and telemarketing agencies.

* Legal Requirements where disclosure of information is ordered by a court or is subpoenaed in relation to third party litigation.


Wherever we propose to disclose your personal information to a third party not outlined above, we will provide you with a collection notice which explains the circumstances in which we might disclose your personal information.

Cross-border disclosures of your personal information

We use data hosting facilities and third party service providers to assist us with providing our goods and services. As a result, your personal information may be transferred to, and stored at, a destination outside Australia, including but not limited to New Zealand, Netherlands, China, Singapore, Hong Kong, Ireland, Canada, United States of America and the United Kingdom.

Personal information may also be processed by staff or by other third parties operating outside Australia who work for us or for one of our suppliers, agents, or partners. We take such steps as are necessary in the circumstances to ensure that any overseas third party service providers we engage do not breach the Australian Privacy Principles or General Data Protection Regulation (EU) 2016/679 ("GDPR"), including through contractual arrangements.

If your personal information is collected using a collection notice that references this Privacy Policy, you are taken to consent to the disclosure, transfer, storing or processing of their personal information outside of Australia. You also acknowledge and understand that by providing such consent that we will not be required to take such steps as are reasonable in the circumstances to ensure such third parties comply with the Australian Privacy Principles or GDPR.


Where is your personal information stored?

We take all reasonable steps to protect all of the personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure. Your personal information will be stored on a password protected electronic database, which may be on our database, a database maintained by a cloud hosting service provider or other third party database storage or server provider. Backups of electronic information are written to drives which are stored on a backup virtual server.

Hard copy information is generally stored in our offices, which are secured to prevent entry by unauthorised people. Any personal information not actively being used is archived, usually for seven (7) years.

Where personal information is stored with a third party, we have arrangements which require those third parties to maintain the security of the information. We take reasonable steps to protect the privacy and security of that information, but we are not liable for any unauthorised access or use of that information. Your personal information will stay on the database indefinitely until you advise you would like it removed, unless we de-identify it or destroy it earlier in accordance with privacy law requirements. 

Your direct debit or credit cards

We use Secure Socket Layer (SSL) certificates which is the industry standard for encrypting your credit card and debit card numbers, your name and address so that it cannot be viewed by any third party over the internet. Your financial information is encrypted on our servers and access to this information is restricted to our authorised staff only.


Access to your personal information

We will, upon your request, and subject to applicable privacy laws, provide you with access to your personal information that is held by us. However, we request that you identify, as clearly as possible, the type(s) of information requested. We will deal with your request to provide access to your personal information within thirty (30) days and you agree we may charge you our reasonable costs incurred in supplying you with access to this information.

Your rights to access personal information are not absolute and privacy laws dictate that we are not required to grant access in certain circumstances such as where:

* access would pose a serious threat to the life, safety or health of any individual or to public health or public safety

* access would have an unreasonable impact on the privacy of other individuals

* the request is frivolous or vexatious

* denying access is required or authorised by a law or a court or tribunal order

* access would be unlawful, or

* access may prejudice commercial negotiations, legal proceedings, enforcement activities or appropriate action being taken in respect of a suspected unlawful activity or serious misconduct.

If we refuse to grant you access to your personal information, we will provide you with reasons for that decision (unless it is unreasonable to do so) and the avenues available for you to complain about the refusal.

Participants in research studies should note that access to personal information is not generally granted, in accordance with the first exception above. This is notified to you, where applicable, at the time of committing to the research study.


Updating your personal information

You may ask us to update, correct or delete the personal information we hold about you at any time. We will take reasonable steps to verify your identity before granting access or making any corrections to or deletion of your information. We also have obligations to take reasonable steps to correct personal information we hold when we are satisfied that it is inaccurate, out- of-date, incomplete, irrelevant or misleading for the purpose for which it is held.

If you require access to, or wish to update your personal information, please contact us at Soteria Safe Sleeping Advice,  Tel:+ 61 3 9304 3340 and email: or 3/30 Churchill Street, GLENROY VIC 3046



If you have any queries or would like to make a complaint regarding relating to our Privacy Policy or the manner in which we handle your personal information, please contact our Privacy Officer,  Tel: + 61 3 9304 3340 or email: or 3/30 Churchill Street, GLENROY VIC 3046. 

We endeavour to respond to complaints and queries within fourteen (14) days of their receipt. If you are dissatisfied with our response, you may refer the matter to the Australian Information (Privacy) Commissioner (see

If you do not provide some or all of the personal information requested, we may not be able to offer you services or provide you with information about our causes, events, programs and projects.

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Updated: 19 December, 2018


Terms and Conditions

Terms and cond

Please read the Terms and Conditions of this website carefully before using.  



By proceeding to access this website, you are agreeing to abide by the following terms and conditions, as well as our Privacy and Disclaimer notices.  The following terms cover these Terms and Conditions: "We", "Our" and "Us" refer to Soteria Safe Sleeping Advice; "You" and "Your" refer to you as the visitor, website user, client or person using this website.

The purpose of Terms and Conditions for Soteria Safe Sleeping Advice  is to offer information, tools and services conditional upon your acceptance of these Terms and Conditions.  Soteria Safe Sleeping Advice does not purport to be a substitute for professional medical, health-related or other services and therefore we strongly recommend seeking professional advice where necessary.

Soteria Safe Sleeping Advice reserves the right to change these Terms and Conditions at any time and it is therefore your responsibility to review these and our policies regularly.  Continued use of this website will constitute your acceptance of those changes.



Your use of Soteria Safe Sleeping Advice's website is expressly at your risk.  Any laws which deem access to our website by you, or in your location, to be illegal or prohibited will apply and said access will be denied.

We disclaim all warranties for any information, services or products including their fitness for purpose and/or accuracy, veracity, appropriateness, reliability or other.  In some jurisdictions, the law may not permit exclusions to warranty, including implied warranty and it is your responsibility to be cognisant of any risks undertaken by accessing Soteria Safe Sleeping Advice's website, its products, information or services.  


Specific Warnings and Disclaimers

Your use of our service is not guaranteed to be accurate, timely, protected or continuous and we reserve the right to cancel or disconnect our service for periods indeterminate without notice at any time.  We will not be liable for any damage or disruption to our computer systems and advise taking your own safeguards to ensure any data downloaded from this website are virus-free.

Soteria Safe Sleeping Advice, its principals, employees, agents, contractors, partners, suppliers or other associated connections, will not be liable for any loss, injury, damages or claim of any type, whether direct, indirect, economic, punitive, special or resulting from any action arising from your use of our website, including but not limited to lost data, lost revenue, lost profits, or any other claim.  Our liability will be restricted to the maximum limit set by law. 

You must be age of majority in your location to use our Services or have the permission of your guardian if under the age of majority. 



Content is provided purely for informational purposes and may change at any time without notice.  Every effort is made to ensure the accuracy, totality and timeliness of any information posted to Soteria Safe Sleeping Advice's website.  However, where typographical errors, inaccuracies or omissions do occur, we reserve the right to correct such errors, inaccuracies or omissions and/or to update content.  Except as required by law, we are under no obligation to update or amend information.



Permission to link to our website is required prior to linking.  Such links must not cause harm to Soteria Safe Sleeping Advice's reputation, or infer any endorsement, approval or relationship where exists, and all links must be legal.

Links in our website may direct you to third party sites.  These are provided for further information or resources and Soteria Safe Sleeping Advice is not liable for any damages relative to any content, resources or other transactions made through these third parties.  You are advised to assess policies, practices and terms of third party websites before engaging with them and any complaints, queries or claims must be directly made to them.  Soteria Safe Sleeping Advice will not accept any liability arising from your connecting with these websites.


User Comments, Feedback and Other Material

Soteria Safe Sleeping Advice reserves the right to edit, copy, publish, distribute, translate or use in any other way any material, creative, suggested, proposed, you may send, by any means ñ electronic, postal or other means ñ whether by our request or of your volition.  We retain the right to remove, edit or monitor content we deem unlawful, defamatory, offensive, threatening, obscene or otherwise objectionable or in violation of any party's intellectual property.  We accept no responsibility or assume liability for any comments posted by you and you will not mislead us or other parties as to the source of any comments or your identity. 


Products and Services

Any services or products promoted, sold or distributed through this website are subject to Australian Consumer Law and Soteria Safe Sleeping Advice's liability is limited to supplying products or services again; replacement of products or payment of providing these again.  In the event services or goods are cancelled or unavailable, we will attempt to contact you at the contact details provided by you either electronically or by other means.  We reserve the right to modify services, products or prices at any time and our refund policy will be provided at time of purchase.  

Where new products or services are offered through our website, these will be subject to the Terms and Conditions as set out in this agreement.  From time to time, Soteria Safe Sleeping Advice may offer access to third party services or products which are available without warranty, endorsement or conditions of any kind and we accept no liability arising from or relative to your use of any third-party products or services.

All guidance, advice and mentoring offered to you either through this website or in a consultative capacity by any of our principals, employees or consultants is designed to assist you and Soteria Safe Sleeping Advice offers no guarantees in respect to this. Should any guidance, advice or mentoring be provided to you, Soteria Safe Sleeping Advice will not be held accountable for any decisions or consequences based upon that guidance, advice or mentoring and in no way is that guidance, advice or mentoring to be construed as professional, financial or legal advice.



Please see our Privacy Policy for detail.

Soteria Safe Sleeping Advice is committed to the protection of personal information, confidentiality and security thereof and complies with the Privacy Act 1988 (Privacy Act) governing these.  Disclosure of information will only be provided in circumstances prescribed in the Privacy Act or as required by law, or when a person is deemed to be at imminent risk.  Information will not be disclosed to third parties without your express permission and Soteria Safe Sleeping Advice's policy and procedures are followed.


Intellectual Property and prohibited uses

Soteria Safe Sleeping Advice retains the intellectual property and reserves copyright on all and any material published on this website, except where otherwise acknowledged.  Downloading of material is expressly to be used for personal and non-commercial purposes and is subject to the Copyright Act 1968 or relevant legislation in your jurisdiction or international treaty.   Permission must be sought for purposes other than personal or non-commercial reasons.  Any trade names, marks including logos or product and/or service names cannot be used without written permission of the owner.  Where such permission is granted, attribution to the owner must be made.  These cannot be used in a manner that is misleading, deceptive or confusing or that defames or brings Soteria Safe Sleeping Advice into disrepute in any way. 

Where materials are used for educational purposes, use is granted only for interactive groups of less than 20 participants and reference to Soteria Safe Sleeping as the originating source must be made.  All material, including videos, logos and other marks, must not be edited or retouched.  

Where you are a competitor of Soteria Safe Sleeping Advice, we do not allow you to download or use materials from our website or acquire these materials from third parties.  Where this occurs, you will be held liable for any loss and required to pay Soteria Safe Sleeping Advice all profits gained as a result of this unauthorised use.



By accepting these Terms and Conditions, you agree to indemnify Soteria Safe Sleeping Advice, its principals, employees, agents, contractors, partners, suppliers or other associated connections against any claim made by any other party arising from any breach of these terms or any breach of any law or right of any other party.  Where loss or damage related to your use of our website occurs, Soteria Safe Sleeping Advice is not to be held legally accountable, whether from inaccuracies in our information or services or other use of our website, including information or links to third parties and the onus lies solely with you to assess any risk arising from accessing our website.

For the purpose of these Terms and Conditions, any responsibilities and liabilities incurred prior to cessation of using our website or our services will survive the termination of this agreement.  


Entire Agreement

Should Soteria Safe Sleeping Advice fail to enforce or exercise any of the provisions or our rights as set out in this agreement, this failure will not constitute a waiver of any of these provisions or our rights.  These Terms and Conditions are the whole agreement covering your use of our website and therefore no other term or condition, except as required by law, is to be included.  These Terms and Conditions supersede any previous agreement to access our website you have entered into with us.

We reserve the right to amend these Terms and Conditions at any time without prior notice.  By continuing to use our website, you accept any amendments to these Terms and Conditions.



These Terms and Conditions are governed by all applicable laws in the State of Victoria and Australia, including any international treaties.  Any legal proceedings arising from use of our website will be in accordance with the courts of Victoria.

Any term that is construed by an applicable law to be void, unenforceable or not legal in any state, that term or condition will be deemed not to have been included in these Terms and Conditions.  Where said term or condition is legal and enforceable in any other state, it remains fully enforceable in those other states.

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